Integrating MyFeelBack with Shopify: Enhancing Customer Experience and Driving Business Growth

Integrating MyFeelBack with Shopify: Enhancing Customer Experience and Driving Business Growth


MyFeelBack is a powerful third-party integration platform for Shopify that allows businesses to collect and analyze customer feedback in real-time. This integration helps businesses to gain valuable insights and improve their overall customer experience. With MyFeelBack, Shopify merchants can collect feedback at various touchpoints throughout the customer journey, enabling them to make data-driven decisions and enhance customer satisfaction.

Why Integrate

Integrating MyFeelBack with Shopify offers several benefits for businesses. Firstly, it provides a seamless way to capture customer feedback, both positive and negative, which can be crucial for identifying areas of improvement. By collecting feedback at different stages of the customer journey, businesses can obtain a holistic view of customer satisfaction and identify pain points that need to be addressed.

Secondly, integrating MyFeelBack enables businesses to gather valuable customer insights that can be used to refine marketing strategies, personalize customer experiences, and optimize conversion rates. By understanding customer preferences, businesses can tailor their offerings and messaging to better meet customer needs, resulting in higher customer loyalty and repeat purchases.

Finally, the integration with MyFeelBack allows businesses to enhance their overall brand reputation. By responding promptly and effectively to customer feedback, businesses can demonstrate their commitment to customer satisfaction and build a positive reputation. This integration helps businesses establish themselves as customer-centric organizations that listen and act upon customer feedback.

Benefits of Integration

The integration of MyFeelBack with Shopify offers several notable benefits for businesses. Firstly, it provides a centralized feedback collection system, eliminating the need for multiple tools or manual data gathering. This streamlines the feedback collection process, saving time and resources for businesses.

Secondly, MyFeelBack offers advanced analytics capabilities, enabling businesses to gain deeper insights into customer feedback. The platform provides robust reporting and data visualization tools, allowing businesses to identify trends, patterns, and correlations in customer feedback data. This valuable information can be utilized to enhance product offerings, improve customer service, and drive business growth.

Another significant benefit of integrating MyFeelBack is the ability to automate feedback collection. Businesses can set up automated surveys and follow-ups based on customer actions, such as completing a purchase or abandoning a cart. This automation helps in capturing feedback at the right time, reducing survey fatigue, and increasing response rates.

Important Features

  1. Customizable Surveys: MyFeelBack allows businesses to create tailored surveys to collect feedback at specific touchpoints or events in the customer journey. The surveys can be personalized with branding elements, ensuring a consistent customer experience.

  2. Real-time Feedback: With MyFeelBack, businesses can receive feedback in real-time, allowing for immediate action and response. This feature enables businesses to address customer concerns promptly and prevent issues from escalating.

  3. Data Analysis and Reporting: The integration provides powerful analytics capabilities, allowing businesses to analyze and visualize customer feedback data. This feature helps in identifying customer trends, preferences, and areas of improvement, enabling data-driven decision-making.

Step-by-Step Integration Process

Integrating MyFeelBack with Shopify is a straightforward process. Here's a step-by-step guide:

  1. Sign up for an account on MyFeelBack and Shopify if you haven't already.

  2. Install the MyFeelBack app from the Shopify App Store.

  3. Connect your MyFeelBack account to your Shopify store using the provided API credentials.

  4. Customize your feedback surveys using the intuitive survey builder in MyFeelBack.

  5. Determine the touchpoints or events in the customer journey where you want to collect feedback.

  6. Implement the MyFeelBack survey widgets on your Shopify store pages or emails.

  7. Test the integration to ensure the surveys are functioning correctly.

  8. Start collecting and analyzing customer feedback using the MyFeelBack dashboard.

Technology Considerations

Integrating MyFeelBack with Shopify requires minimal technical expertise. The platform offers seamless integration with Shopify, ensuring a smooth user experience. However, it is important to consider a few technical aspects before integration.

Firstly, ensure that your Shopify store is running on a compatible version and that it meets the system requirements specified by MyFeelBack.

Secondly, consider any additional third-party apps or integrations that you have on your Shopify store. Check for any potential conflicts or overlapping functionalities that may arise when integrating MyFeelBack.

Finally, consider the scalability of the integration. If you anticipate an increase in customer feedback volume, ensure that both MyFeelBack and Shopify can handle the anticipated load without performance issues.

How Deploi Can Help

At Deploi, we understand the importance of seamless integrations to drive business growth. Our team of experienced web developers is well-versed in integrating third-party tools like MyFeelBack with Shopify. We can assist you throughout the integration process, from installation and setup to customization and testing.

Deploi's expertise in web development and integrations ensures a smooth and efficient integration process. Our team will work closely with you to understand your specific business requirements and tailor the integration to meet your needs. We ensure that the integration is seamlessly implemented, minimizing disruptions to your existing Shopify setup.

Final Thoughts

Integrating MyFeelBack with Shopify empowers businesses to collect and analyze customer feedback effectively. This integration offers several benefits, including improved customer satisfaction, personalized experiences, and enhanced brand reputation. By leveraging the important features and automation capabilities of MyFeelBack, businesses can make data-driven decisions, drive growth, and create exceptional customer experiences. With Deploi's expertise in web development and integrations, you can confidently embark on this integration journey and unlock the full potential of your Shopify store. Get in touch with us today to explore how Deploi can help you leverage MyFeelBack for your business.


Martin Dejnicki
Martin Dejnicki

Martin is a digital product innovator and pioneer who built and optimized his first website back in 1996 when he was 16 years old. Since then, he has helped many companies win in the digital space, including Walmart, IBM, Rogers, Canada Post, TMX Group and TD Securities. Recently, he worked with the Deploi team to build an elegant publishing platform for creative writers and a novel algorithmic trading platform.