Integrating Retently with Shopify: Enhancing Customer Satisfaction and Loyalty

Integrating Retently with Shopify: Enhancing Customer Satisfaction and Loyalty


Retently is a powerful Shopify integration tool that helps businesses measure and improve customer satisfaction. With Retently, you can easily gather feedback from your customers, track their loyalty, and take necessary actions to strengthen your relationships with them. This integration is perfect for businesses that prioritize customer experience and want to enhance their overall brand reputation.

Why Integrate

Integrating Retently with your Shopify store offers various benefits that can greatly impact your business. Firstly, it allows you to gather valuable feedback from your customers, giving you insights into their satisfaction levels and the areas where you can improve. This helps you understand your customers' needs better, make informed business decisions, and provide a stellar experience.

Secondly, Retently enables you to measure customer loyalty through its Net Promoter Score (NPS) system. By tracking your NPS, you can gauge how likely your customers are to recommend your brand to others. This information is crucial for identifying your brand advocates and addressing the concerns of dissatisfied customers.

Lastly, integrating Retently with Shopify allows you to automate the entire feedback process. You can set up personalized email campaigns, request feedback at the right moments, and send follow-up emails based on the responses received. This saves you time and effort while ensuring a consistent feedback collection strategy.

Benefits of Integration

Integrating Retently with your Shopify store provides several benefits that can positively impact your business:

1. Improved Customer Satisfaction: By actively collecting feedback and acting upon it, you can address any pain points and enhance the overall customer experience. This leads to increased customer satisfaction and loyalty.

2. Informed Business Decisions: The feedback gathered through Retently allows you to make data-driven decisions. You can identify trends, understand customer preferences, and align your strategies accordingly.

3. Increased Customer Loyalty: By tracking your NPS and using Retently's features like customer segmentation, you can identify loyal customers and engage with them through personalized campaigns. This fosters stronger relationships and encourages repeat purchases.

Important Features

Retently offers a range of features to help businesses optimize their customer satisfaction efforts:

1. Email Campaigns: Retently enables you to set up automated email campaigns for collecting feedback from your customers. You can customize the email templates, schedule the campaigns, and target specific segments of your customer base.

2. Net Promoter Score (NPS) Tracking: With Retently, you can consistently measure your NPS and track changes over time. This metric provides valuable insights into customer loyalty and helps you identify areas for improvement.

3. Feedback Analytics: Retently's analytics dashboard offers comprehensive insights into your feedback data. You can view response rates, survey completion rates, and segment your feedback based on various criteria.

Step-by-Step Integration Process

  1. Sign up for a Retently account and install the Retently app from the Shopify App Store.
  2. Once installed, configure the app settings according to your preferences. Customize your email templates and set the timing for feedback requests.
  3. Sync your customer data from Shopify with Retently to ensure accurate feedback collection.
  4. Create your first email campaign by choosing the target audience and setting the survey questions.
  5. Monitor the feedback responses in the Retently dashboard and take necessary actions based on the insights gained.

Technology Considerations

Before integrating Retently with Shopify, consider the following:

1. Data Security: Ensure that Retently complies with the necessary data protection regulations and safeguards your customer data appropriately. Protecting customer information is crucial for maintaining trust and avoiding any potential data breaches.

2. Compatibility: Check if Retently integrates seamlessly with other tools and software you use in your business ecosystem. It's essential to have a smooth data flow between different platforms to avoid any interruptions in your customer feedback process.

3. Scalability: Consider whether the integration can accommodate your business's growth and handle a large number of customer feedback requests. Ensure that the tool offers scalability options to support your expanding customer base.

How Deploi Can Help

At Deploi, we understand the importance of customer satisfaction and the role it plays in business success. Our team has expertise in integrating Retently with Shopify and can help you leverage its features to enhance customer experience.

Deploi's web development agency focuses on creating digital experiences that win. By collaborating with us, you can expect a flawless integration process and a tailored approach to meet your specific business needs. We will ensure that Retently is seamlessly integrated into your Shopify store, and you can make the most out of its powerful features.

Final Thoughts

Integrating Retently with Shopify empowers businesses to collect valuable feedback, improve customer satisfaction, and drive customer loyalty. By leveraging Retently's features and insights, you can make data-driven decisions, enhance the overall customer experience, and grow your business. Contact Deploi today to discuss how we can help you integrate Retently into your Shopify store and take your customer satisfaction strategies to the next level.


Martin Dejnicki
Martin Dejnicki

Martin is a digital product innovator and pioneer who built and optimized his first website back in 1996 when he was 16 years old. Since then, he has helped many companies win in the digital space, including Walmart, IBM, Rogers, Canada Post, TMX Group and TD Securities. Recently, he worked with the Deploi team to build an elegant publishing platform for creative writers and a novel algorithmic trading platform.