What support and resources come with Shopify Plus?

Shopify Plus provides enterprise-level support and resources designed to help your business scale successfully.

Dedicated Team Support

Launch Manager

During onboarding and migration, you receive:

• Personalized setup guidance and strategy consultation
• Technical coordination and project management
• Best practices recommendations based on your industry
• Timeline management and milestone tracking

Merchant Success Manager

After launch, ongoing support includes:

• Regular check-ins and optimization reviews
• Early access to new features and beta programs
• Strategic planning for growth and expansion
• Direct escalation path for critical issues

Support Channels

Priority Technical Support

• 24/7 availability via phone, email, and chat
• Faster response times compared to standard plans
• Access to specialized Plus support team
• 99.99% uptime SLA guarantee

Plus Community & Resources

• Exclusive Plus merchant community forums
• Educational webinars and workshops
• Industry-specific playbooks and guides
• Access to Shopify Plus Academy courses

Plus Partner Network

Connect with certified agencies and developers who specialize in:

• Custom development and integrations
• Migration and platform optimization
• Marketing and growth strategies
• Design and user experience improvements

These partners have proven expertise with Plus-specific features and can accelerate your implementation timeline.