What is Loop Subscriptions, and how is it different from Loop Returns (they are NOT the same company)?
Loop Subscriptions is a Shopify subscription platform from Loop Solutions Inc, priced free to $399/month plus 0.75 to 1.0% of transactions, and shares nothing but a name with Loop Returns, a separate US returns and exchanges vendor charging $155 to $340/month (both verified September 2026). Two companies, two App Store listings, two contracts.
Why the confusion is structural, not careless
Both vendors are called Loop. Both are Shopify-first. Both sit in the post-purchase conversation, one on the recurring-revenue side and one on the returns side. Shortlists built from memory blend them, and procurement discovers the mistake at contract stage.
Loop Subscriptions has also moved: loopsubscriptions.com now redirects to loopwork.co (verified September 2026). If your vendor file still points at the old domain, the file is stale.
What each one actually is
Loop Subscriptions: developer Loop Solutions Inc. Free tier up to 50 active subscriptions; Starter $99/month plus 1.0% per transaction; Pro $399/month plus 0.75%; Enterprise negotiated. No per-order charge. Ships a subscription box builder, fixed and build-your-own bundles, and prepaid and gift subscriptions on Pro. 5.0 stars across roughly 753 reviews (per its App Store listing and pricing page, verified September 2026).
Loop Returns & Exchanges: developer Loop, United States. Free plan, Essential $155/month, Advanced $340/month. Returns, exchanges, order editing, tracking, Checkout+ and fraud prevention; 4.6 stars across 443 reviews; the vendor cites 5,000+ brands (per its App Store listing, verified September 2026).
The edge case worth naming
Running both is normal and causes no conflict. What it does cause is an accounting problem: two line items labelled "Loop" in the same app-spend review, one a percentage-of-revenue subscription fee and one a flat SaaS fee. Tag them by vendor entity in your spend tracker before someone cancels the wrong one during a cost pass.
The Deploi point of view
Our own position, from building on Shopify. Separate from the facts above.
- Our take: Name collisions are a procurement risk, not a trivia question. Write the legal entity into the vendor record, not the product name.
- What we’ve seen: App-spend audits are where this surfaces, usually a year late, and usually when a finance lead is asked to justify a percentage-of-GMV line they thought was a returns tool.
- Where we disagree: Roundup posts treat "Loop" as one brand with two products. It isn't, and the redirect to loopwork.co makes the distinction easier to verify than it was last year.
- What this page adds: that the shortlist ambiguity exists at all, plus the current domain, developer names and price points for both.
Reviewed by Martin Dejnicki, Director of SEO & AI Search. Facts verified 2026-09-13.
Where we worked this out
Our decision records