Working with an Agency
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Common Questions
Where is Deploi actually based, and does it work with mid-market brands outside Canada?
Deploi is based in Toronto, with team members across eight cities in Canada, Argentina and India, including offices in Toronto, Buenos Aires and Surat (verified on deploi.ca, September 2026). Mid-market brands outside Canada are served the same way, remote-first: the Toronto bench overlaps a full US business day, and Surat extends coverage past it.
Is it normal for agency pricing to include a discovery/audit phase as a separate line item, or should that be free as part of the sales process?
A paid discovery phase is normal and defensible when it produces an artifact you own and can hand to a different agency tomorrow. Discovery that produces only a proposal is sales cost and should not be billed. A scope document, a data map and an integration inventory are portable assets; a pitch deck is not (Deploi position, September 2026).