Apps & Integrations
Powered by Deploi
Common Questions
Gorgias vs Zendesk: which is the right helpdesk once support tickets outgrow a simple Shopify-native tool?
Gorgias and Zendesk price on different units, and the unit decides the answer. Gorgias bills by ticket volume: $10, $60, $360 and $900 per month for 50, 300, 2,000 and 5,000 tickets, with unlimited agents above the entry tier. Zendesk bills per agent: $55 and $115 per agent per month billed annually (vendor pricing pages, September 2026).
Is Zendesk overkill for a Shopify Plus store, or does it earn its heavier setup once we need phone support?
Zendesk earns its setup when phone becomes a staffed channel, because Zendesk Talk is built into the Suite plans you already pay for while Gorgias sells Voice as a volume-priced add-on. The threshold is staffing, not call count: one agent answering the phone all day costs $55 to $115 per month on Zendesk (zendesk.com, September 2026).
Gorgias vs Intercom: which fits a Shopify Plus store better for order-context support?
Gorgias and Intercom both surface Shopify order context and both allow refunds from the inbox, so the order-context gap has closed. The live difference is the billing unit. Gorgias charges by ticket volume with unlimited agents above the entry tier; Intercom charges $29, $85 and $132 per seat per month plus $0.99 per Fin resolution (intercom.com, September 2026).
Gorgias vs Freshdesk: how do they compare for a Shopify store's order-refund workflow?
Gorgias and Freshdesk connect to Shopify from opposite directions, and that decides the refund workflow. Gorgias installs from the Shopify App Store with write access to orders, draft orders, fulfillments and order edits. Freshdesk's Shopify connector is a Freshworks Marketplace app that documents order visibility, not order actions (freshworks.com, September 2026). Freshdesk costs $19 to $89 per agent monthly.