Migrations & Replatforming
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Common Questions
How do I migrate from Lightspeed Retail (POS) to Shopify without disrupting in-store sales during the transition?
Shopify's free Store Migration app imports products and customers from Lightspeed Retail R-Series and X-Series, and nothing else: no orders, no gift cards, no loyalty balances (Shopify, July 2026). Sequence the cutover (catalog and inventory first, registers last) and keep Lightspeed live and read-only through one full month-end close.
How does Lightspeed's built-in vendor/purchase-order management map onto Shopify's native tools or Stocky-successor inventory apps?
Shopify now has native purchase orders and supplier records in the admin, added in June 2026, and Stocky was retired on 31 August 2026 (Shopify, September 2026). Neither purchase orders nor suppliers appear in the Admin API, so nothing imports, integrates or migrates automatically. Choose the destination system before you export anything from Lightspeed.
Should we run Lightspeed and Shopify POS side by side while building out the new ecommerce store, or migrate everything in one cutover?
A parallel run works for catalog and inventory and fails for the register. Lightspeed's own Shopify integration requires Retail POS to be the system of record and warns that updates made in Shopify may be overwritten or cause syncing issues (Lightspeed, September 2026). Two live registers against one stock pool produce two counts.
Does customer purchase history and loyalty-points balance transfer from Lightspeed Retail to Shopify, or does that data get lost?
Purchase history does not transfer. Shopify's customer CSV carries Total Spent and Total Orders columns, and the field reference says of each that the column "isn't imported with customer details" (Shopify Help Center, September 2026). Lightspeed X-Series exports a loyalty_balance column, but no Shopify field receives it. Order history needs a separate third-party import.
How do I migrate gift card balances from Lightspeed Retail to Shopify without customers losing value?
Shopify imports no gift card balances natively. Shopify's own documentation states that you "can't import the gift card CSV to create gift card products" and that its export shows only the last four characters of each code (Shopify Help Center, September 2026). The working path is the giftCardCreate API, which accepts your original code.
What Lightspeed hardware (terminals, receipt printers, cash drawers) is reusable with Shopify POS, and what needs replacing?
Printers and scanners carry over on both published lists; the card reader never does. Shopify and Lightspeed both publish support for Star mC-Print3, Star mPOP, Epson TM-m30III and Zebra DS2208 and DS2278 scanners (September 2026). Shopify requires its own card readers and states you "must use Shopify Payments" to run them.