Lightspeed
Move your stores from Lightspeed Retail to Shopify POS without disrupting in-store sales, and carry over loyalty, gift cards, hardware and stock.
Common Questions
How do I migrate from Lightspeed Retail (POS) to Shopify without disrupting in-store sales during the transition?
A Lightspeed Retail to Shopify migration keeps stores selling when registers move only after catalog and inventory are live, one store at a time, because the risk is two systems counting the same stock. Shopify's Store Migration app imports only products and customers, not gift cards, loyalty balances or orders, and its Lightspeed path is in early access for certain stores (Shopify Help Center, October 2026).
How does Lightspeed's built-in vendor/purchase-order management map onto Shopify's native tools or Stocky-successor inventory apps?
Lightspeed's suppliers and purchase orders map onto Shopify's native purchase orders, Stocky's successor since 31 August 2026, by hand (Shopify Help Center, October 2026). No application programming interface (API) writes them, and apps read purchase orders only from API version 2026-10 (shopify.dev, October 2026). So choose the owner first: native, an inventory app or an enterprise resource planning (ERP) system.
Should we run Lightspeed and Shopify POS side by side while building out the new ecommerce store, or migrate everything in one cutover?
A Lightspeed and Shopify parallel run is safe for catalog and inventory, never for registers, because two registers on one stock pool produce two counts. Lightspeed's Shopify integration names Lightspeed Retail (X-Series) "the system of record", so updates made in Shopify "may be overwritten" (Lightspeed X-Series support, October 2026). Registers move in one cutover per store.
Does customer purchase history and loyalty-points balance transfer from Lightspeed Retail to Shopify, or does that data get lost?
Purchase history does not transfer with Lightspeed Retail customers to Shopify. Shopify's customer file skips Total Spent and Total Orders (Shopify Help Center, October 2026), and Lightspeed's integration cannot move sales history (Lightspeed X-Series support). Orders need a third-party import app (Shopify Help Center). Loyalty balances skip the file, so X-Series loyalty dollars can be loaded as Shopify store credit (Shopify developer docs).
How do I migrate gift card balances from Lightspeed Retail to Shopify without customers losing value?
Lightspeed gift card balances reach Shopify in bulk only through the Admin application programming interface (API) or an app using it. Shopify's admin cannot import gift cards from a file (Shopify Help Center, October 2026). The API keeps original codes of 8 to 20 letters and numbers (Shopify developer docs, October 2026), so customers keep their cards.
What Lightspeed hardware (terminals, receipt printers, cash drawers) is reusable with Shopify POS, and what needs replacing?
Lightspeed receipt printers and barcode scanners mostly carry over to Shopify point of sale (POS), cash drawers need a pilot-store test, and card readers never carry over. Shopify's readers need Shopify Payments (Shopify Help Center, October 2026), so every Lightspeed reader is replaced. Both vendors list the Star mC-Print3, mPOP and TSP143IV (Shopify Help Center, Lightspeed R-Series support, October 2026).