Migrations & Replatforming
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Common Questions
What questions should we ask before hiring an agency to lead a Lightspeed-to-Shopify migration for a multi-location retail brand?
Six questions separate agencies that have run a retail POS cutover from those that have not: which Lightspeed series you are on, where gift card liability lands, what happens to loyalty balances, who owns the tax registrations, what the register-day rollback is, and who signs off the first month-end close.
How do serialized or lot-tracked inventory items (common in Lightspeed retail categories like jewelry or bikes) migrate to Shopify's inventory model?
Lightspeed exports serial numbers and Shopify has no field to receive them. X-Series exports a CSV of serialized products with serial numbers, SKUs, outlets and sale dates (Lightspeed, September 2026). Shopify treats a serial as an attribute of a sold order, not of a unit in stock, which reverses the workflow a jeweler or bike shop runs.
Does migrating from Lightspeed to Shopify change how we handle price rounding and cash transactions in physical stores?
Cash rounding changes hands from your configuration to Shopify's. Shopify POS applies Swedish rounding automatically in nine countries, including Canada at $0.05 CAD and Australia at 0.05 AUD, on cash payments and refunds only (Shopify Help Center, September 2026). Lightspeed made you set rounding per payment type, defaulting to 0.01.
What's the migration path for Lightspeed's built-in customer loyalty program if Shopify has no native loyalty equivalent?
Lightspeed X-Series loyalty is denominated in dollars, not points, so its closest Shopify equivalent is native store credit rather than a points app. Shopify caps store credit at under $15,000 USD per customer account and exposes a storeCreditAccountCredit mutation for bulk loading (Shopify, September 2026). Neither Smile nor LoyaltyLion advertises a balance import on its listing.