Migrations & Replatforming
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Common Questions
What Lightspeed hardware (terminals, receipt printers, cash drawers) is reusable with Shopify POS, and what needs replacing?
Printers and scanners carry over on both published lists; the card reader never does. Shopify and Lightspeed both publish support for Star mC-Print3, Star mPOP, Epson TM-m30III and Zebra DS2208 and DS2278 scanners (September 2026). Shopify requires its own card readers and states you "must use Shopify Payments" to run them.
What questions should we ask before hiring an agency to lead a Lightspeed-to-Shopify migration for a multi-location retail brand?
Six questions separate agencies that have run a retail POS cutover from those that have not: which Lightspeed series you are on, where gift card liability lands, what happens to loyalty balances, who owns the tax registrations, what the register-day rollback is, and who signs off the first month-end close.
Do we lose years of historical conversion and revenue-attribution data when migrating a custom platform's tracking setup to Shopify?
Historical revenue survives a migration and historical session attribution does not. Imported orders carry the processed date that Shopify's analytic reports use (per shopify.dev, September 2026), so sales history rebuilds. Session-level metrics do not rebuild: Shopify's acquisition reports hold no session data before 1 October 2022, and GA4 standard properties keep event data 14 months at most.
How do customer referral-program records (who referred whom, referral rewards owed) migrate as customer metadata during a platform switch?
Referral records do not migrate to Shopify, because Shopify has no referral object to migrate them into. Who referred whom lives in the referral app, and outstanding rewards are a liability on your books, not a Shopify balance. Export the ledger before you cancel the app, then decide whether to honor, pay out or convert.
How does Wix Stores' native subscription/membership feature migrate to Shopify, given Shopify's subscriptions are app-based, not native by default?
Wix subscribers get re-enrolled on Shopify rather than migrated. Shopify's own Wix migration guide covers products, customers and order history and never mentions subscriptions, memberships or Pricing Plans (per Shopify's Help Center, September 2026), and Wix requires a site owner to cancel all active recurring plans before switching payment providers even within Wix (per Wix's Help Center, September 2026).
How do serialized or lot-tracked inventory items (common in Lightspeed retail categories like jewelry or bikes) migrate to Shopify's inventory model?
Lightspeed exports serial numbers and Shopify has no field to receive them. X-Series exports a CSV of serialized products with serial numbers, SKUs, outlets and sale dates (Lightspeed, September 2026). Shopify treats a serial as an attribute of a sold order, not of a unit in stock, which reverses the workflow a jeweler or bike shop runs.