Build vs. Buy>Trust, Legal & Compliance

Trust, Legal & Compliance — Build vs. Buy

49 capability decisions in Trust, Legal & Compliance, each scored across the 12-dimension TCC framework for a mid-market Shopify reference scenario.

BUILD× 15BUY× 8CUSTOMIZE× 7WAIT× 11DEPENDS× 8

Should You Build or Buy Age Verification on Shopify?

DEPENDS

Age verification on Shopify splits in two: build the gate as a theme section, and buy verified ID-check rails where law requires them.

Trust, Legal & Compliance

Should You Build or Buy Automated Staff Provisioning on Plus?

WAIT

Plus already ships SCIM provisioning through Okta, OneLogin or Entra. The Plus-only User REST API only reads staff, so build nothing but a reconciliation report.

Trust, Legal & Compliance

Should You Build or Buy Chargeback Management on Shopify?

BUY

Buying chargeback automation wins early for mid-market Shopify stores — success-fee evidence filing now, in-house evidence ops at sustained volume.

Trust, Legal & Compliance

Should You Build or Buy Cookie Consent & Privacy on Shopify?

CUSTOMIZE

Cookie consent is a customize verdict: the native banner captures the choice, owned wiring makes every pixel honor it, and a CMP pays only at multi-region scale.

Trust, Legal & Compliance

Should You Build or Buy Fraud Prevention on Shopify?

DEPENDS

Fraud prevention on Shopify is a buy once disputes clear roughly 0.3% of orders; below that line, customize Flow rules on native fraud analysis.

Trust, Legal & Compliance

Should You Build or Buy Org-Level Role Permissions on Plus?

WAIT

Custom org-level roles are native to Plus and Partner organizations; no app can grant them. The audit trail is the real gap: 250 log rows, no export, a 0-review app.

Trust, Legal & Compliance

Should You Build or Buy Protected Customer Data Access on Plus?

BUILD

No app grants protected customer data access; Shopify grants it per app. On Plus, build the custom app when the workflow is yours; buy a certified app when one fits.

Trust, Legal & Compliance

Should You Build or Buy US Sales Tax Compliance on Shopify?

BUY

US sales tax compliance on Shopify is a two-layer buy: native Shopify Tax for calculation, a filing service for returns. Nobody should build tax calculation.

Trust, Legal & Compliance

Should You Rely on Plus's Inherited PCI-DSS and SOC2?

WAIT

Shopify's Level 1 PCI DSS covers every store and your Functions never see a card. Audit only what you host yourself, or when a buyer demands a SOC 2 in your name.

Trust, Legal & Compliance

Signifyd vs. Forter: Which Chargeback Guarantee Wins?

DEPENDS

Signifyd wins for mid-market Shopify stores past roughly 0.3% chargebacks; Forter wins at enterprise contract scale. Native plus Flow covers stores below the line.

Trust, Legal & Compliance

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